12-Month Product Warranty
Our warranty
Scream Tek products are supplied with a 12-month limited warranty, beginning on the date the product is delivered.
The warranty is provided by:
Turvilleweb Ltd trading as Scream Tek
Company number: 15639647
Registered office: 28 Irvine Crescent, Lubbesthorpe, Leicester, England, LE19 4BT
Email: info@screamtek.com
Turvilleweb Ltd’s current registered details are shown at Companies House. Update this page if the company’s registered office changes.
What the warranty covers
The warranty covers faults caused by defective materials, components or workmanship during normal use of the product and in accordance with the supplied instructions.
Where a product is confirmed to have a covered fault, Scream Tek will, at its option:
- Repair the product
- Replace it with the same or an equivalent product
- Refund the purchase price where repair or replacement is not reasonably practical
Warranty work will be completed without charge for parts or labour.
What is not covered
The warranty does not cover faults or damage caused by:
- Incorrect installation or wiring
- Use by someone without suitable electrical competence
- Incorrect supply voltage, polarity or power connection
- Connecting more than one power input
- Loads exceeding the published relay or product ratings
- Unsuitable switching of motors, transformers, solenoids or other high-inrush or inductive loads
- Failure to provide appropriate fusing, isolation, suppression or external contactors
- Short circuits or faults in connected equipment
- Water, excessive moisture, corrosion, dirt or other contamination
- Impact, crushing, excessive heat or other physical damage
- Unauthorised modification, repair or component replacement
- Installation of unofficial or modified firmware
- Use outside the published operating and environmental conditions
- Normal wear resulting from operation outside the published specifications
The warranty does not guarantee compatibility with every third-party sensor, sound player, network device or piece of attraction equipment.
Making a warranty claim
Before returning a product, please contact:
Please provide:
- Your order number or proof of purchase
- The product model
- A description of the fault
- Photographs or video showing the issue where possible
- Details of the power supply, connected load and wiring arrangement
- The installed firmware version
Do not return a product until return instructions have been provided.
Inspection and testing
Returned products may be inspected and tested to confirm the reported fault and its cause.
If the fault is covered by this warranty, Scream Tek will arrange the repair, replacement or refund and will cover reasonable standard return-delivery costs.
For UK customers, a return label may be provided. International customers should obtain approval before arranging return shipping. Reasonable standard tracked postage will be reimbursed where the claim is confirmed as valid, unless Scream Tek provides an alternative return method.
If testing shows that the product is working correctly or that the fault was caused by something excluded from the warranty, the customer will be contacted before any chargeable repair or return delivery is arranged.
Repaired and replacement products
A repaired or replacement product will remain covered for the rest of the original 12-month warranty period.
Where fewer than 90 days remain, the repaired or replacement product will be covered for 90 days from the date it is returned to the customer.
Proof of purchase
Proof of purchase is required. This may include an order confirmation, receipt, invoice or other reasonable evidence that the product was purchased from Scream Tek or an authorised seller.
Your statutory rights
This warranty is provided in addition to your legal rights. It does not exclude, restrict or replace any statutory rights available to you in relation to faulty, misdescribed or unsuitable goods.
The separate right of eligible online consumers to cancel an order within the applicable cancellation period is covered by the Scream Tek returns policy and is not affected by this warranty. UK online buyers generally have 14 days after receiving goods to notify the seller that they wish to cancel, followed by another 14 days to return them.